Terms of Service
Last updated: [OCT – 2025]
Welcome to Monno Ceramic Malaysia Sdn. Bhd.
By accessing or using https://monno.com.my/ (the “Website”), you agree to comply with and be bound by these Terms of Service (“Terms”).
If you do not agree, please do not use our Website or services.
1. Overview
This Website is owned and operated by Monno Ceramic Malaysia Sdn. Bhd., a registered company in Malaysia.
These Terms govern your access to our Website, purchase of products, and participation in any Monno-related services or promotions.
By visiting or purchasing from Monno, you confirm that you are of legal age (18 or above) and capable of entering into a binding agreement under Malaysian law.
2. Use of Our Website
You agree to use our Website only for lawful purposes and in accordance with these Terms.
You must not:
Attempt to hack, disrupt, or gain unauthorized access to our systems
Misuse our Website for fraudulent or misleading activities
Upload harmful files or scripts (e.g., viruses or malware)
Copy or distribute any part of our content without written permission
We reserve the right to restrict or terminate access to our Website at our sole discretion if these Terms are violated.
3. Product Information & Availability
All products displayed on our Website are subject to availability.
We make every effort to provide accurate descriptions, prices, and images. However, slight variations in color or texture may occur due to lighting or screen differences.
Monno reserves the right to:
Change product details or pricing at any time
Limit quantities per order or per customer
Discontinue products without prior notice
4. Orders & Payment
When you place an order, you make an offer to purchase a product.
We will send you an order confirmation once payment is verified, but your order is only confirmed when we dispatch the item.
All prices are in Malaysian Ringgit (MYR) and inclusive of applicable taxes unless otherwise stated.
We accept:
Credit/Debit Cards (Visa, Mastercard)
FPX Online Banking
GrabPay
Direct Bank Transfer
Payments are processed through secure third-party gateways, and Monno does not store your payment card details.
5. Shipping & Delivery
We deliver across Malaysia and Singapore.
Delivery times and costs will be displayed during checkout and may vary depending on location and courier service availability.
We are not liable for delivery delays caused by courier issues, customs processes, or incorrect shipping information provided by the customer.
Once an order is dispatched, tracking details will be provided via email or SMS.
6. Returns, Exchanges & Refunds
If you receive a defective or incorrect product, please contact our Customer Service within 14 days of delivery.
To qualify for a return or exchange:
The product must be unused, undamaged, and in its original packaging.
Proof of purchase is required.
Refunds will be made to your original payment method after inspection and approval.
Sale or promotional items are non-returnable unless defective.
For full details, please refer to our Return & Refund Policy (or the section within your site).
7. Cancellations
You may cancel your order only before it has been shipped.
Once dispatched, the order cannot be canceled or modified.
Please reach us immediately at support@monno.com.my for assistance.
8. Intellectual Property Rights
All content on this Website — including logos, product images, descriptions, graphics, and designs — is the property of Monno Ceramic Malaysia Sdn. Bhd.
You may not reproduce, distribute, or use any part of this content without written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Monno Ceramic Malaysia Sdn. Bhd. shall not be liable for any indirect, incidental, or consequential damages arising from:
The use or inability to use our Website or products
Unauthorized access or alteration of your data
Any third-party content or links displayed on our site
Our total liability, in any case, shall not exceed the total amount paid for your purchase.
10. Third-Party Links
Our Website may contain links to third-party websites or services for your convenience.
We are not responsible for their content, privacy practices, or terms.
Accessing third-party websites is at your own risk.
11. Account Responsibilities
If you create an account on our Website:
You are responsible for maintaining the confidentiality of your login details.
You agree to notify us immediately of any unauthorized use or security breach.
Monno is not liable for any losses arising from unauthorized account activity due to your negligence.
12. Privacy & Security
Your use of our Website is also governed by our:
We are committed to protecting your personal data in compliance with the Personal Data Protection Act (PDPA 2010) and applicable international standards.
13. Indemnification
You agree to indemnify, defend, and hold harmless Monno Ceramic Malaysia Sdn. Bhd., its directors, employees, and partners from any claims, damages, or expenses resulting from:
Your breach of these Terms
Your misuse of our Website or products
Any violation of applicable laws
14. Governing Law
These Terms of Service are governed by and interpreted under the laws of Malaysia.
Any disputes arising from your use of this Website shall be subject to the exclusive jurisdiction of Malaysian courts.
15. Changes to These Terms
Monno reserves the right to amend these Terms of Service at any time.
Revisions will take effect immediately upon being posted on this page.
We encourage you to review this page periodically to stay updated.
16. Contact Us
For any questions, feedback, or clarifications regarding these Terms of Service, please contact:
📧 support@monno.com.my
Website: https://monno.com.my
17. Acknowledgment
By using this Website, you acknowledge that you have read, understood, and agreed to these Terms of Service.
Privacy Policy
Last updated: [OCT – 2025]
At Monno Ceramic Malaysia Sdn. Bhd. We respect and value your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://monno.com.my/ or make a purchase through our website.
By using our Website, you agree to the terms described below.
1. Information We Collect
We collect personal and non-personal information to process orders, improve your experience, and enhance our services.
Personal Information
When you make a purchase, register an account, or contact us, we may collect:
Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through third-party gateways)
Order and transaction details
Non-Personal Information
We may collect non-identifiable data such as:
Browser type and version
Device and operating system
IP address
Pages viewed and time spent on the site
Referring website or ad source
This helps us analyze trends and improve site performance.
2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Deliver products and provide order updates
Communicate promotions, offers, and product updates (if you subscribe)
Improve our website’s content and functionality
Detect, prevent, and investigate fraud or misuse
We will never sell, rent, or trade your personal data to third parties.
3. How We Protect Your Data
Your security is our top priority.
We use SSL encryption, secure payment gateways, and data access controls to safeguard your personal information.
Payment information (e.g., credit/debit card details) is not stored on our servers.
While we take all reasonable precautions, please note that no online transmission or storage system can be guaranteed 100% secure.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Recognize repeat visitors
Remember your preferences
Improve loading speed and navigation
Provide relevant marketing or product recommendations
You can disable cookies in your browser settings, but doing so may affect site functionality.
5. Third-Party Services
We may use third-party tools such as:
Payment processors (e.g., FPX, GrabPay, Visa, Mastercard)
Shipping providers for order delivery
Analytics tools (e.g., Google Analytics, Meta Pixel) to understand user behavior
These providers have their own privacy policies and handle your data according to their legal obligations. We recommend reviewing their policies for more information.
6. Marketing Communications
If you subscribe to our newsletter or promotions, we may send occasional updates about new products, events, or exclusive offers.
You can unsubscribe anytime by clicking the “Unsubscribe” link at the bottom of our emails or contacting us directly.
We respect your choice — opting out will not affect your purchase or account access.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes stated in this policy — typically for record-keeping, legal compliance, and warranty purposes.
Once data is no longer needed, it will be securely deleted or anonymized.
8. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
Access your personal data
Request corrections or updates
Withdraw consent to data usage
Request deletion of your account
You can exercise these rights by contacting us at privacy@monno.com.my.
9. Cross-Border Data Transfers
As we serve both Malaysia and Singapore, some data may be processed by third-party partners located outside Malaysia.
All transfers comply with PDPA requirements and maintain strict confidentiality and security standards.
10. Links to Other Websites
Our Website may contain links to third-party sites for your convenience.
We are not responsible for their privacy practices or content. Please review their privacy policies before sharing your information.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect new regulations or business practices.
The latest version will always be posted on this page, with the effective date indicated above.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 privacy@monno.com.my
Website: https://monno.com.my
13. Consent
By using our website, creating an account, or placing an order, you consent to the collection and use of your information as outlined in this Privacy Policy.