Product Exchanges
At Monno Ceramic, your satisfaction means everything to us. If you’ve received a product that’s defective, damaged, or not quite right, we make exchanges simple, transparent, and stress-free.
Request an Exchange1
Sign In
Log in to your customer dashboard using your registered account details.
2
Submit a Request
Go to the Refund & Exchange section and fill out your request form with your order details.
3
We’ll Handle the Rest
Our team will review your request and get in touch with you within 5–7 business days.
| Policy Item | Details |
|---|---|
| Eligibility | Products must be unused, in original packaging, and exchanged within 14 days of delivery. |
| Conditions | Only items purchased directly from Monno Ceramic Malaysia website are eligible. |
| Processing Time | Once approved, exchanges are processed within 7–10 working days. |
| Exclusions | Customized or sale items are not eligible for exchange unless defective. |
Frequently Asked Questions
Can I exchange an item bought during a sale?
Sale items can only be exchanged if they arrive damaged or defective.
Who covers the return shipping cost?
Customer covers all shipping costs for the exchange.
How long does the process take?
Once your request is approved, the exchange is typically completed within 7–10 business days.
Can I exchange at a Monno store?
Currently, exchanges are processed only through the online dashboard.
Ready to start your exchange? You can manage everything easily in your account dashboard.
Go to Exchange Portal