Security Policy
Last updated: [OCT – 2025]
At Monno Ceramic Malaysia Sdn. Bhd., your security and trust are our top priorities.
We are committed to ensuring that your personal information, payment details, and online transactions are handled with the highest level of protection and confidentiality.
This Security Policy explains how we safeguard your data across monno.com.my.
1. Our Commitment to Security
We take all reasonable steps to protect the information you share with us.
Our website is built with multiple layers of security to ensure that your personal and payment data remain private, safe, and protected from unauthorized access or misuse.
We continuously update our systems and practices in line with the latest data protection standards and Malaysian PDPA 2010 compliance requirements.
2. Secure Website Connection (SSL Encryption)
Our website uses Secure Socket Layer (SSL) technology — visible as a padlock icon and “https://” in your browser address bar.
This encryption ensures that:
All data transmitted between your browser and our website is encrypted.
Sensitive details like login credentials, personal information, and payment data cannot be intercepted by third parties.
3. Payment Security
We partner only with reputable and certified payment gateways to process all online transactions securely.
Accepted payment methods include:
Credit / Debit Cards (Visa, Mastercard)
FPX Online Banking
GrabPay
Direct Bank Transfer
These transactions are handled by secure, PCI-DSS–compliant third-party processors.
Monno Ceramic Malaysia Sdn. Bhd. does not store or have access to your full credit/debit card information.
4. Data Protection & Storage
All customer data is stored in secure, access-controlled servers located within trusted infrastructure providers.
We employ:
Firewalls and intrusion detection systems to block unauthorized access.
Encrypted backups for disaster recovery.
Limited internal access — only authorized personnel may handle sensitive data.
We retain your data only as long as necessary for business and legal compliance purposes.
5. Account Security
For customers who create accounts on our website:
Choose a strong, unique password and keep it confidential.
Avoid using the same password across multiple websites.
We will never email or call you asking for your password or payment credentials.
If you suspect any unauthorized access to your account, please contact us immediately at security@monno.com.my.
6. Protection Against Fraud
We actively monitor transactions to detect suspicious or fraudulent activity.
If an order is flagged for review, our team may contact you for identity verification before processing.
This measure protects both our customers and our business from fraudulent activities.
7. Third-Party Systems
Some features on our website, such as payments, analytics, and shipping integrations, are provided by trusted third parties.
Each provider complies with its own strict security and privacy standards.
We carefully vet our partners to ensure they maintain data integrity and secure handling of information at all times.
8. Continuous Monitoring & Updates
Cybersecurity is an ongoing effort.
We regularly:
Update our website software and plug-ins
Patch vulnerabilities as soon as they’re identified
Conduct security audits to detect and prevent potential threats
These proactive measures ensure that our website remains secure and reliable for all visitors.
9. Reporting Security Concerns
If you believe you’ve discovered a security vulnerability or suspicious activity related to our website or services, please notify us immediately.
We take all reports seriously and will investigate promptly.
Please include as much detail as possible (e.g., affected page, nature of issue, and screenshots if available).
10. Your Responsibility
While we maintain strict security measures, customers also play a role in keeping their information safe.
We recommend:
Logging out after each session on shared devices
Avoiding public Wi-Fi when entering payment details
Keeping browsers and devices up to date
Your awareness and cooperation help keep every Monno transaction secure.
11. Policy Updates
We may revise this Security Policy from time to time to reflect improvements in technology or legal requirements.
Updates will be posted on this page, and the latest version will always indicate the “Last Updated” date above.
12. Contact Us
For any questions or concerns about our Security Policy, please contact:
📧 security@monno.com.my
Website: https://monno.com.my
13. Your Acknowledgment
By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to the terms outlined in this Security Policy.