Privacy Policy
Last updated: [OCT – 2025]
At Monno Ceramic Malaysia Sdn. Bhd. We respect and value your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://monno.com.my/ or make a purchase through our website.
By using our Website, you agree to the terms described below.
1. Information We Collect
We collect personal and non-personal information to process orders, improve your experience, and enhance our services.
Personal Information
When you make a purchase, register an account, or contact us, we may collect:
Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through third-party gateways)
Order and transaction details
Non-Personal Information
We may collect non-identifiable data such as:
Browser type and version
Device and operating system
IP address
Pages viewed and time spent on the site
Referring website or ad source
This helps us analyze trends and improve site performance.
2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Deliver products and provide order updates
Communicate promotions, offers, and product updates (if you subscribe)
Improve our website’s content and functionality
Detect, prevent, and investigate fraud or misuse
We will never sell, rent, or trade your personal data to third parties.
3. How We Protect Your Data
Your security is our top priority.
We use SSL encryption, secure payment gateways, and data access controls to safeguard your personal information.
Payment information (e.g., credit/debit card details) is not stored on our servers.
While we take all reasonable precautions, please note that no online transmission or storage system can be guaranteed 100% secure.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Recognize repeat visitors
Remember your preferences
Improve loading speed and navigation
Provide relevant marketing or product recommendations
You can disable cookies in your browser settings, but doing so may affect site functionality.
5. Third-Party Services
We may use third-party tools such as:
Payment processors (e.g., FPX, GrabPay, Visa, Mastercard)
Shipping providers for order delivery
Analytics tools (e.g., Google Analytics, Meta Pixel) to understand user behavior
These providers have their own privacy policies and handle your data according to their legal obligations. We recommend reviewing their policies for more information.
6. Marketing Communications
If you subscribe to our newsletter or promotions, we may send occasional updates about new products, events, or exclusive offers.
You can unsubscribe anytime by clicking the “Unsubscribe” link at the bottom of our emails or contacting us directly.
We respect your choice — opting out will not affect your purchase or account access.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes stated in this policy — typically for record-keeping, legal compliance, and warranty purposes.
Once data is no longer needed, it will be securely deleted or anonymized.
8. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
Access your personal data
Request corrections or updates
Withdraw consent to data usage
Request deletion of your account
You can exercise these rights by contacting us at privacy@monno.com.my.
9. Cross-Border Data Transfers
As we serve both Malaysia and Singapore, some data may be processed by third-party partners located outside Malaysia.
All transfers comply with PDPA requirements and maintain strict confidentiality and security standards.
10. Links to Other Websites
Our Website may contain links to third-party sites for your convenience.
We are not responsible for their privacy practices or content. Please review their privacy policies before sharing your information.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect new regulations or business practices.
The latest version will always be posted on this page, with the effective date indicated above.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 privacy@monno.com.my
Website: https://monno.com.my
13. Consent
By using our website, creating an account, or placing an order, you consent to the collection and use of your information as outlined in this Privacy Policy.